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FAQs
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Registration & Login
- How do I retrieve my username and/or password?
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- How do I change my password?
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- Why didn't I receive the confirmation email after registering my access code?
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- I'm getting error message when logging in "The username or password is incorrect." How do I resolve this issue?
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- How do I fix the error message "This email address is already being used"?
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- What should I do if my institution is not listed on the registration page?
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- How do I register my access code?
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- How do I update my profile?
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- I don’t have an email address, how do I create one?
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My Courses
Quizlet
- What’s Quizlet?
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- How does Quizlet work?
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- How long will I have access to Quizlet?
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- Where can I find Quizlet content on MyEnglishLab?
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- Why I cannot see Quizlet on my Course page?
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- Can I see vocabulary lists from MyEnglishLab course on my Quizlet account?
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- Why can't I see my Quizlet course/class from MyEnglishLab?
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- Why can't I see my Quizlet scores on MyEnglishLab?
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- Can I track my learning progress on Quizlet?
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- I tried using my Quizlet login name and password to log into MyEnglishLab but it's not working. What should I do?
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- Do I need to register on Quizlet to use it on MyEnglishLab?
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- Can I create my own vocabulary set on Quizlet?
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- Can I use Quizlet on mobile devices?
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- MyEnglishLab/Quizlet Pilot Products List
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Access Code
- My access code is not working. What should I do?
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- I'm getting error message: "The access code is missing or was not found." How do I resolve this issue?
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- I'm getting error message: "The access code has already been used". How do I resolve this issue?
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- I'm getting error message: "The access code has expired." How do I resolve this issue?
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- I'm getting error message "invalid access code". How do I resolve this issue?
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- I mistakenly lost or damaged my access code. What should I do?
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- Where can I buy an access codes?
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- How do I register an access code if I already have a Pearson account? I would like to use the same login information.
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- What should I do if I purchased a wrong access code?
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Technical Issues
- What are the system requirements?
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- What is the preferred internet browser when using MyEnglishlab?
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- I am getting a Flash error message. How do I resolve this issue?
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- Can I use MyEnglishLab without Internet Connection?
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- Can I access MyEnglishLab from a mobile device?
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- Do I have to download media files in order to use MyEnglishLab?
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- The whole page does not fit on my screen. Some of the material is cut off.
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- Why am I getting a browser cookie error when I try to log in?
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- How do I enable browser's Cookies?
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- How do I set up my microphone to record audio on a computer?
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- I am unable to do recording activities, what should I do?
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- When I try to sign-in, I get a message saying "We do not know where to send you".
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- How do I install or update Java?
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- Enabling Java and JavaScript
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Gradebook
- How do I export the gradebook?
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- I cannot see my grades in the gradebook.
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- How do I view the time I have spent on an activity?
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- How are my grades calculated in MyEnglishLab?
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- Why were my grades not transferred?
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- My answers are correct, but I got low score for the exercise. What happened?
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Progress
- Taking the Test
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- Scoring
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- How does the Sample Test resemble a real test?
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- What's the difference between the Start, Middle and End of Course tests? Are they all the same tests?
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- If I register another access code, can I repeat Progress tests at the same level?
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- What happens if I don't complete the test within the time limit?
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- What version of English is used in the test?
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- How does the scoring of Speaking questions work?
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- How can the machine understand accents of people whose native language is not English?
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- How is the computer trained to score writing questions?
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