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Question: I'm getting error message when logging in "The username or password is incorrect." How do I resolve this issue?


  1. To retrieve your username click the "Forgot your username or password?" link on the sign in page.
  2. If you are in a course, your teacher can find your username and reset your password.
  3. If you have not received an email with your new password, please contact Technical Product Support and provide all data which you remember.
  4. If you cannot remember your email address and/or your username or continue to have issues, please contact Technical Product Support.

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