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Question: I'm getting error message "invalid access code". How do I resolve this issue?


  1. The code is case sensitive. It will not work unless it is entered exactly as you see it.
  2. When copying and pasting the code, you may pick up an extra space before or after the code. Or both. Try clearing the box completely using backspace and then typing the code in manually.
  3. If you continue to have issues, please contact Technical Product Support.

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