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Question: How do I fix the error message "This email address is already being used"?

Answer:

  1. This error message means that there already exists an account registered with this email address.
    Note: If you wish to retrieve your user account information, please see FAQ: How do I retrieve my username and/or password?
  2. If you wish to continue with the registration click on "Continue Creating this Account".
    Note: This will create a new account using the same email.
  3. If you know your existing account information Click on "Return to Sign In" to enter your existing account username and password.

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