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Question: How do I fix the error message "This email address is already being used"?

Answer:

  1. This message means that there is already an account using the entered email address.
    Note: If you wish to retrieve your user account information, please see FAQ document: How do I retrieve my username and/or password?
  2. If you wish to continue with the registration click on Continue Creating this Account.
    Note: This will create a new account using the same email.
  3. If you know your existing account information Click on Return to Sign In to enter your existing account username and password.

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